At Bafang, we see service not as an add-on, but as the foundation that keeps riders riding. Training is where that foundation is built — by helping dealers solve real problems, faster and with confidence. This means connecting system knowledge with real-world applications, from diagnostics and troubleshooting to everyday service workflows.
Bafang supports dealer training through two complementary service approaches.
One is the brand-exclusive service program, where training is delivered together with brand partners through their distribution and service channels — ensuring alignment with each brand’s positioning and local market needs.The other is the Dealer Direct Service (DDS) program, which is introduced through mutual agreement with brand partners. Within this framework, Bafang provides more structured and system-oriented support, helping strengthen service consistency at dealer level.
These approaches enable both reach and depth: supporting partners in different market setups while continuously strengthening service capability.
Bafang’s approach to service has evolved alongside product development.
In the past, a high level of customization and a large number of SKUs made it difficult to standardize service. Today, with more unified systems and modular platforms, we are able to deliver more structured and scalable training.This shift connects product, service, and training more closely — creating a more consistent and efficient support system across the entire lifecycle.
Training is closely connected to the tools dealers use every day. During sessions, dealers get hands-on with real bikes, use diagnostic tools, and solve simulated faults based on real service situations. It builds not only technical skills, but also the confidence to diagnose, repair, and support riders effectively.
BESST Pro enables diagnostics, firmware updates, and parameter adjustments.The Bafang Dealer Portal provides access to warranty services, spare parts ordering, firmware downloads, and training resources.
These tools streamline workflows, reduce response time, and support both dealers and brand partners in delivering better service.
Bafang’s training activities have grown significantly in recent years since 2012. This momentum continued into 2026, reaching a notable development in the first quarter, with nearly 950 dealers participating in training and around 35 sessions delivered across the region.
From sessions at our European HQ to activities across Germany, France, Italy, Poland, the Czech Republic, Denmark, the UK, the USA, Taiwan, Chinese mainland and beyond, every training is a moment of shared learning. We continuously delivered together with partners such as Apache, Bzen, Hercules, Kross, Ecobike, Urbanbikers and more in different markets, adapting to local needs.Whether through larger sessions or smaller workshop formats, the focus remains the same: building a more connected, stable, and responsive service network.
