Bafang Electric (Suzhou) Co., Ltd. (hereinafter referred to as "We" or "Us") welcomes you to our website, including all subdomains. We appreciate your interest in our company and our products.
Protecting your privacy during the processing of personal data, as well as the security of all business data, are key priorities that we integrate into our business processes. Data protection and information security are fundamental components of our corporate policy.
The data controller responsible for processing your data is:
Bafang Electric (Suzhou) Co., Ltd.
No.6 Dongyanli Rd., Suzhou Industrial Park
Suzhou, China
You can contact us at:
Email:info@bafang-e.com
Principles
Personal data refers to any information relating to an identified or identifiable natural person, such as name, address, telephone number, email address, or contract data, which reveals a person's identity.
We collect, process, and use personal data only when a legal basis exists for doing so.
Categories of Data Processed
Use of Our Website
When using our website, you can access various services. The following categories of data may be processed:
Communication data (e.g., name, telephone number, email, address, IP address)
Planning and control data (e.g., surveys, questionnaires, contact forms)
Location data
Log files (e.g., IP address)
Processing Purposes and Legal Basis
We, along with the service providers we engage, process your personal data for the following purposes:
Provision of this Website
If you use our website for informational purposes only, i.e., without registering or otherwise providing information, we process your personal data to deliver and display the website and to ensure its stability and security. The legal basis for this processing is our legitimate interest.
Contact
Our website offers various contact options (e.g., contact form, email communication). When we receive inquiries from end customers regarding eBikes (e.g., service requests, warranty cases) or from retailers, manufacturers, or journalists about products and services, we process your personal data to respond to inquiries, resolve issues if necessary, and maintain and enhance customer satisfaction. The personal data you provide will be used solely for the purpose specified at the time of contact. If you contact us outside of a specific contractual relationship or registration, the legal basis for data processing is our legitimate interest. Within a contractual relationship, the legal basis is the performance of the contract.
Product or Customer Surveys via Email and/or Telephone
Our website provides the opportunity to participate in product or customer surveys aimed at optimizing and developing our products and services. If you choose to participate in an online (e.g., email) or telephone survey, we will use your personal data to contact you only with your explicit consent.
Newsletter with Recipient Consent
You can subscribe to our newsletter on our website. To continuously improve our newsletter and tailor it to your preferences, we analyze subscribers' interactions with it. We process your personal data collected in this context based on your consent.
Newsletter with Recipient Consent
Our website uses various marketing and tracking mechanisms, provided you have consented to them via the cookie manager. These mechanisms allow us to display information about our products on our website and on third-party websites that may interest you based on your website usage.
Troubleshooting and Safeguarding Rights for Security Reasons
To resolve malfunctions or preserve evidence in the event of security incidents, we process your personal data to fulfill our legal obligations regarding data security. Additionally, we have a legitimate interest in eliminating faults and ensuring the security of our website. We also process necessary personal data to assert and defend our legal rights.
Log Files
When you use the internet, your browser automatically transmits certain information, which we store in log files. We retain log files for 7 days to identify malfunctions and for security reasons (e.g., to investigate attempted attacks), after which they are deleted. Log files required as evidence are retained until the relevant incident is fully resolved and may, in individual cases, be forwarded to investigating authorities. Log files are also used (with or without a complete IP address) for analysis purposes, as described in the "Marketing and Market Research" section.
The following information is stored in log files:
The IP (Internet Protocol) address of the device accessing our website;
The internet address of the website from which you accessed our site (referrer URL);
The name of the service provider through which you access our website;
The name of the files and/or information retrieved;
The date, time, and duration of access;
The amount of data transferred;
The operating system and information about the internet browser used, including installed add-ons (e.g., Flash Player);
The HTTP status code (e.g., "request successful" or "file not found").
This website is not intended for children under the age of 16.
Your personal data will be transmitted to other data controllers only if necessary for contract performance, if we or the third party have a legitimate interest in the transfer, and/or if you have given your consent. For details on the legal bases and recipients, please refer to the "Processing Purposes and Legal Basis" section. Data may also be transferred if we are required to do so by law or by enforceable administrative or judicial order.
Cookies and other technologies may be used in providing our website. Cookies are small text files stored on your device when you visit a website. While it is generally possible to use the website without technically non-essential cookies, some features may rely on them.
Technically Necessary Cookies
Technically essential cookies are those without which the website cannot function properly. These include, for example, cookies that store data to ensure smooth playback of video or audio content. These cookies are deleted at the end of your visit.
Technically Non-Necessary Cookies
We use technically non-necessary cookies only with your prior consent. The exception is the cookie storing your privacy settings (selection cookie), which is set based on our legitimate interest in the website's functionality.
Below is a detailed description of the cookies used:
Analysis
We use analytics tools to measure, for example, page views or usage patterns on our site. This may include analyzing log files.
We use the following tool:
Name: Google Analytics
Provider: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Analyzes user behavior (page views, visitor numbers, downloads), creates pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enriches pseudonymous user data with target group-specific information from Google, and supports retargeting, UX testing, conversion tracking, and retargeting in conjunction with Google Ads.
Managing Cookies and Tracking Mechanisms
You can manage your cookie and tracking settings in your browser and/or via our Privacy Settings.
Note: Your settings apply only to the browser you are using.
Disabling All Cookies
To disable all cookies, adjust your browser settings to prevent cookies from being stored. Please note that this may impair website functionality.
This website includes videos from the YouTube video platform, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and its parent company, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Before playing a YouTube video, we request your consent for the associated data processing.
For more information on the scope and purpose of data collection, further processing and use of data by YouTube, your rights, and privacy options, please refer to Google's Privacy Policy.
This website uses mapping services from Google Maps, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, and its parent company, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To enhance data protection, Google Maps is integrated using a "2-click solution." When you visit a relevant page, Google Maps is embedded only after you activate the corresponding button.
This ensures that a connection to Google Maps, including the transmission of log data, is established only when you interact with the map. When you do, data is transmitted to Google as the data controller and may involve the Google DoubleClick advertising network, leading to further data processing over which we have no control.
For more information on the scope and purpose of data collection, further processing and use of data by Google, your rights, and privacy options, please see Google's Privacy Policy.
You can subscribe to our newsletter on our website. We send the newsletter based on your consent.
You may unsubscribe at any time by revoking your consent via the link provided in each newsletter.
With your consent, we analyze newsletter reader behavior to tailor content to your interests and optimize our offerings. For this analysis, our newsletters contain web beacons (pixels). When you read the newsletter, we record which links you click on to infer your interests. We link this data with technical information about your device (e.g., access time, browser type, operating system).
Our website may contain links to third-party websites not affiliated with us. Once you click on such a link, we have no control over the collection, processing, or use of any personal data transferred to the third party (such as your IP address or the URL of the linking page). We are not responsible for how third parties process your personal data.
Right to Lodge a Complaint with a Supervisory Authority
You have the right to file a complaint with a data protection authority. You may contact the authority responsible for your place of residence or the authority responsible for us.
If you wish to contact us, please email us at: info@bafang-e.com
We reserve the right to modify our security and data protection measures. Should changes occur, we will update this Data Protection Notice accordingly. Please refer to the current version of our privacy policy.
Date: 30/09/2025
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