We are proud and privileged many bicycle buyers around the world use BAFANG series of products.

BAFANG has created the following warranty, -based on the BESST1 system – which makes it possible to track and address service issues for BAFANG products.

 

Warranty:

This warranty is offered only for the initial buyer or the designated brand in Europe, North America, Hong Kong, Macao and mainland ChinaSecondary lithium battery’s warranty is offered only for the initial buyer or the designated brand in Europe. Customers in other regions should contact their BAFANG representatives for information or contact  service@bafang-e.com

Warranty period for products:

Under compliance with local law and reasonable use, if BESST is not used or is incorrectly used, the warranty period ends 30 months after the date of manufacturing (as indicated by the serial number); if BESST is used correctly, the warranty period ends 24 months after the date of e-bike sale.

The warranty may not be transferred to a third party other than as specified in the agreement with BAFANG.

Other situations may be covered, depending on the agreement between BAFANG and the buyer.

 

Warranty Exclusions:

1、  BAFANG products that have been modified or repaired without authorization

2、  BAFANG products that have been used for rental, commercial applications, or competition

3、  Damage resulting from causes other than defects in material or manufacture, including but not limited to an accident, neglect, improper assembly, improper repair, improper maintenance alteration, modification, abnormal excessive wear or improper use

4、  Damage during shipping: The party’s responsible for the damage must be determined using INCOTERMS regulations.

5、  Damage to the surface finish, aesthetics, or appearance

6、  Damage due to buyer’s improper transportation or storage

7、  Failure due to an unreasonable user configuration or unauthorized changes in the relevant accessories parameters

8、  Damage or loss due to force majeure

9、  Damage or failure to components not manufactured by BAFANG, even if sourced through BAFANG at buyer’s request

 

Please contact the Service Center service@bafang-e.comfor more information or to request repair.

 

BESST is a BAFANG E-MOBILITY SALES & SERVICE TOOL based on the E-mobility Life Cycle Management & Service platform, integrating on cloud database, brand support, assembler, dealer, component manufacturer, post-completion E-bike diagnosis, service support and replacement.